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Shipping and Return / Repair Policy

Shipping

  • In the USA, we offer Complimentary Shipping via U.S. Mail Priority with Signature Confirmation on all orders over $75.
  • If you are in a hurry, we can also ship U.S. Mail Priority Express for $17.95.
  • On orders under $75 in the USA we offer: 
  • U.S. Mail Priority with No Signature Required for $6.50 (Please note we are unable to accept responsibility for packages left at address that do not require a signature)            
  • U.S. Mail Priority with Signature Confirmation for a flat rate of $8.95. 
  • U.S. Mail Priority Express for $20.70.
  • To Canada we have found Canada Post to be the most cost effective at $23.95 (usd) for most items.
  • Other shipping options include UPS or Fedex. Please contact us if you prefer one of these options.
  • We can ship to virtually any address in the world.
  • Most items can ship international for $33.95 (usd)
  • We will find the most reliable and affordable shipping for your item.
  •  If our site is not able to provide a shipping quote, please send us an email at Caracol3@msn.com and we will provide you with a quote.

 

Returns Policy

  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.