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Shipping and Return | Repair Policy

Shipping Updates!

We have decided to shift to Fedex as both our default carrier and for expedited shipments.

  • This means that our Free Shipping transit times are as follows:
  • Most orders will continue to ship within 24 hours of placement.
  • Transit time should be 3-5 business days to most parts of the country.
  • We now offer Fedex expedited options as follows:
  • Fedex Express 2 Day for $26.95 usd
  • Fedex Standard Overnight for $65.00 usd
  • The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.
  • ALL carriers have suspended service guarantees including Fedex, UPS, USPS, etc.
  • We apologize for any inconvenience this may cause.

 

  • US Mail Priority is currently experiencing extended transit times to the East Coast of US by 3-5 Days due to Covid-19.
  • Most orders ship within 24-48 hours
  • In the Contiguous USA, we offer Complimentary Shipping via U.S. Mail Priority Mail on most items.
  • **On bulky items such as Hats, Outerwear, etc. we charge a flat $5.99 USD
  • If you are in a hurry, we can also ship U.S. Mail Priority Express for $26.95
  • Delivery times have lengthened by 3-5 days as well
  • To Canada we have found Canada Post to be the most cost effective at $26.90 (usd) for most items.
  • Other shipping options include UPS or Fedex. Please contact us if you prefer one of these options.
  • We can ship to virtually any address in the world.
  • Please note that duties and or tariffs may apply to your shipment. These fees are unknown by us and are the receivers' responsibility. Contact the customs officials in your country for more information.
  • Most smaller items can ship international for $35.65 (usd)
  • We will find the most reliable and affordable shipping for your item.
  •  If our site is not able to provide a shipping quote, please send us an email at Caracol3@msn.com and we will provide you with a quote.

 

Returns Policy

  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.